REQUIRED LEARNING
- Grade 12
- Computer Literate Microsoft Outlook/Word/Excel (Essential)
- A+ would be advantageous.
- N+ would be advantageous.
- MCSE
- 5 years Service Desk/Helpdesk experience would be advantageous.
- General knowledge of desktop hardware and software
KEY JOB OUTPUTS
- Manage the business relationship with the client to ensure mutual trust & open communication
- Takes service calls and performs incident specific activities
- Performs preventative maintenance activities on certain products as directed
- Perform hardware and software installations
- Takes routine service calls and performs basic maintenance and support.
- Responsible for troubleshooting, installing, maintaining and hardware break-fix
- Provides technical support to customer in solving technical problems that occur during the installation
- Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
- Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
- Maintain SLA requirements (both internal and external)
- Work independently without supervision
CORE COMPETENCIES
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- Excellent written and verbal Skills
- Positive attitude and ethical
- Excellent organisation skills
- Excellent analytical and problem-solving skills
- An ability to work to tight deadlines and within constraints
- Understanding of the billing / payment cycle
- Ability to multi- task
- Good Listening skills
- Team player
- Ability to perform under pressure
- Able to work independently and be self-disciplined
APPLICATIONS/ENQUIRIES
Email your CV and motivational letter
Source: https://za.indeed.com/jobs?q=&l=south+africa&fromage=1&start=20&pp=gQAeAAABiGMlqoIAAAACBOaXmgBFAQEBDwCmeaqTcLEecwP6BRxGsiwRW54Dk6mqJuUhxShgUDPDs8shb8LpmCYHVORXgkXuUfjTKNsWbDE_f6xanOzkXCqXAAA&vjk=e672696922f6b872
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