Reference: PC001272-LS-2
One of the oldest farms in the Cape Winelands is looking to employ an E-Commerce Customer Service Supervisor who is quality focused and solution orientated.
Duties & Responsibilities
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Admin
START DATE : A.S.A.P / Immediate
DUTIES:
- Coordinate the customer service team with the aim of resolving queries efficiently and effectively
- Compile monthly customer experience management reports and provide management with a visual representation of the customer service team’s performance
- Drive and motivate the customer service team to achieve targets and KPIs
- Enhance current customer service processes to improve efficiency and find new ways to delight customers
- Take ownership of the customer experience to ensure the customers’ needs are met
- Create and maintain the Knowledge Centre and provide customers with high-quality, self-service resources, whilst ensuring that first-line response is scalable
REQUIREMENTS:
- Matric
- Relevant tertiary qualification (advantageous)
- 4 years’ experience in direct customer service in an e-commerce, hospitality and / or tourism environment
- Fluent in Afrikaans & English (verbal & written)
- Experience in managing teams and staff members
- Experience in using customer support software (Freshdesk, Zendesk, Helpdesk, etc.)
- Target-orientated and performance-driven attitude
- Able to work productively, efficiently and effectively
- Able to drive and use initiative under tight timescales and pressure whilst maintaining attention to detail and quality
- Able to adapt and implement change effectively
- High energy levels
- Creative approach to daily challenges
- Strong sense of ambition
Should you meet all the requirements, apply on our website at www.statusstaffing.com today.
Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.
Source: https://www.pnet.co.za/jobs–Customer-Service-Supervisor-Klapmuts-Status-Staffing–3636068-inline.html?rltr=14_14_25_seorl_m_0_0_0_0_0_0