Webhelp in Cape Town, Western Cape Province of South Africa is looking for a permanent Customer Service Advisor.
Language
English
Job Advert
Was Accounting, Maths or Computer Literacy your favourite subjects in Matric? If you’ve ever solved a technical software issue, or precisely directed a lost friend to where you are then this Customer Support Advisor role is perfect for you!
You’ll be joining our fun-loving global community of more than 120,000 passionate people who work in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.
As a Customer Support Advisor on a technologically innovative campaign, you’ll need to catch on quick and embrace IT software rather than being intimidated by it, but just being “tech savvy” won’t fit the bill for this role.
You’ll need to be an efficient and empathetic people’s person with the ability to hear what is not being said and be willing to go the extra mile to exceed customer’s expectations. We want quick thinking, problem-solvers and solution finders with resilience and a can-do attitude.
This technical support role is challenging and requires a team player with maturity and commitment. Our ideal candidate is able to keep cool and collected under pressure, does not need micro-managing and is able to take ownership or hold others accountable and give recognition where needed.
If you’re ready to take on the challenge then here’s your chance to make it count!
What you’ll be doing
- Providing an extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media) in a support-centre environment
- Identifying the root cause of the client’s software or system issues and using system analysis and testing techniques to solve low to moderately complex application or system issues
- Contributing to company knowledge capital by creating and modifying reusable solutions in the knowledge base
- Assisting customers in gaining the most value from their products and services
- Identifying additional opportunities for product solutions to benefit the customer’s business needs
- Documenting each customer contact using our contact tracking systems in a clear, concise, and understandable format
- Escalating unresolved customer issues with all pertinent information included, to appropriate resources
- Adjusting workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organisation
- Staying current on technical and business knowledge in all assigned applications, as well as support processes and procedures
What you’ll need
- Matric Mathematics or Accounting
- Minimum 6 months technical call centre experience (Essential)
- Advanced computer literacy, typing skills and ability to navigate multiple screens (Essential)
- Minimum 6 months experience working in a financial services environment (Advantageous)
- Availability work shifts between 3pm and 2am (Essential)
- Clear criminal and credit record
- High level of English proficiency (both verbal and written)
- Business writing skills
- Strong listening, problem-solving, probing and time management skills
- Computer literacy – ability to speedily navigate multiple systems effectively
- Ability to apply technical knowledge
- Ability to understand, analyse and navigate through learned technical systems
- Proven experience of delivering exceptional customer care
After applying, you will be sent a link to complete a quick online chat. Take this opportunity to advance your career with our collaborative team of game-changers today.
Source: za.indeed.com
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