Call Centre Quality ASSESSOR
Requirements:
- Grade 12 / Matric
- Fluent in at least 7 languages
- 2 years Call Centre experience
Experience:
- A minimum of 2 years’ experience as a call centre agent
- Proven experience in a Call Centre environment as Team Leader or Supervisor.
- Experience and knowledge of quality assurance within the call centre industry
- Proven track record and competence in coaching and mentoring staff
Competencies (Knowledge/Skills):
- Highly proficient in MS Office (Word, Excel, outlook)
- Knowledge and understanding of call centres
- Strong technical knowledge of Operations (Customer Services )
- Good organizational, interpersonal and communication skills
- Ability to work under pressure and in a deadline orientated environment
- High attention to detail and strong problem-solving skills
- Ability to prioritize and manage time effectively
Duties (but not limited to):
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- Monitor and analyze service interactions between agents and customers
- Provide quality, consistent and objective feedback to agents about their performance
- Provide feedback to managers and supervisors about agents’ performance
- Analyse performance requirements and couch where necessary
- Ensure quality is consistent and all agents are compliant during client interaction
- Ensure comprehensive feedback is given to the operational areas when errors and risk occur
Job Type: Full-time
Ability to commute/relocate:
- Woodstock, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Source: https://za.indeed.com/jobs?q=&l=south+africa&fromage=1&start=10&pp=gQAPAAABiGMlqoIAAAACBOZVYAAmAQARe2Zs7aUWa-IICHNjp1vbbddo6EBMD0wcbJhsO8U3pac_wQoAAA&vjk=eea2f366d1228b55
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