About the job:
The CSIR has an Internship opportunity in the e-Government Impact Area within the Next Generation Enterprises and Institutions Cluster. The purpose of the Internship is to provide graduates with an opportunity to gain practical work experience through providing third line technical support for customers experiencing issues with installation, configuration, operation, and management of National Department of Health System (NDoH). This position is based in Pretoria.
For more information about the cluster, please visit https://www.csir.co.za/nextgen-enterprises-and-institutions.
Key responsibilities:
- Provide customer service while responding to phone, e-mail and online requests for technical support;
- Ensure that escalations are addressed appropriately;
- Ensure effective administration of incidents, requests, and problem related to requirements;
- Ensure Service Delivery within Service Level Agreements (SLA) criteria, to resolve and escalate issues where required;
- Ensures that all customer cases are responded to within the SLA, and in a professional manner;
- Track and monitor all support cases to ensure timeous resolution and follow-up;
- Escalate critical customer situations to the appropriate level of management and engineering expertise;
- Provide related service feedback to the management team and leadership – report- repeat incidents/problem areas/proactive trends;
- Contribute to documentation and knowledge base article library;
Qualifications, skills and experience:
- A Bachelor’s degree in computer science/engineering, electrical/electronic engineering, information technology, data science, machine learning or related field;
- An Honour’s degree will be an added advantage;
- Working knowledge of Windows platforms;
- Working knowledge and ability of the UNIX or Linux operating system in any distribution;
- Analysis and debugging skill;
- Exposure to SQL;
- Willingness to learn and develop Quality Assurance skills;
- Familiarity with Jira and Confluence (Advantageous);
- Ability to function as an individual contributor and/or a member of a team;
- Ability to work well under pressure, to manage customers, both internal and external in a positive and professional manner;
- All international qualifications require an evaluation report / certificate issued by the South African Qualifications Authority (SAQA).
Closing date: 23 July 2023
PLEASE NOTE THAT FEEDBACK WILL BE GIVEN TO SHORTLISTED CANDIDATES ONLY.
For more info, please contact the CSIR Recruitment Centre on 012 841 4774 or email us at Recruitmentinfo@csir.co.za
The CSIR is an equal opportunity employer. As such, it is committed to the employment Equity Act and will through the filling of this vacancy, give preference to candidates from designated groups in terms of the Employment Equity Act. By applying for this position at the CSIR, the applicant understands, and agrees that the CSIR may solicit a credit and criminal report from registered credit bureau and/or South African Police Services (in relation to positions that requires trust and honesty and/or entail the handling of cash or finances), and may also verify the applicant’s educational qualification and employment history. The CSIR reserves the right to remove the advertisement at any time before the stated closing date and it further reserves the right not to appoint if a suitable candidate is not identified.
Source: csir.co.za