Introduction
Incumbent has overall supervisory responsibility for Executive Travel Outlets and responsibly for the provision of travel services (airline reservations and ticketing, hotel/car rental reservations, voucher issuance and meet and assist services). Ensures the provision of the highest level of service delivery to Executive Travelers.
Oversees the activities of subordinates to ensure that the most cost effective and efficient travel services are provided, and that SAUDI ARAMCO’s travel policy is strictly adhered to.
Duties & Responsibilities
- Supervises, plans, and directs the activities of Executive Travel Operations performing all normal managerial functions.
- Maintains the highest possible standard of service delivery by constant performance management audits and setting up of KPI for team members. Staff development plan through constant counseling, coaching and trainings if & wherever required.
- Monitors call center and generates call center activities reports.
- Ensures implementation & compliance of IATA, BSP or Government regulations.
- Supervises and controls the preparation and ensures the veracity of, reports required by International Air Transport Association (IATA), Presidency of Civil Aviation (PCA), Commercial Airlines, hotel chains, car rental companies and other travel services providers.
- Performs frequent data quality audits, initiating procedural changes where necessary.
- Monitors service standards provided to users, investigates and resolves claims and complaints.
- Monitors travel activities to ensure the provision of the most cost-effective services in accordance with SAUDI ARAMCO travel policy, and reports deviations from policy together with the additional costs incurred.
- Responsible for the creation, review and reconciliation of various reports, as required by management.
- Assists Corporate Travel Manager in administrative duties such as evaluating employee’s performance, the distribution of workload and employee productivity analysis and the preparation of performance appraisals.
Desired Experience & Qualification
- A degree in Logistics, Travel, Transportation, Business Administration and Diploma in IATA or a related field.
Or at least ten (10) years corporate travel industry experience including a minimum of four (4) years’ experience managing a multi-outlet travel organization with a turnover of between $30 mm and $50mm annually. And a minimum of five (5) years’ experience in handling senior executives.
- A two (2) years’ experience of Middle East travel industry and experience of the leisure and airline sectors would be an advantage.
- Some previous experience of negotiating with both Corporate Accounts and Airline, Hotel and Car Hire principles will be essential.
- Experience in usage of GDS and understand of IATA Regulations
- Incumbent must be PC and internet literate (Word, Excel, Outlook) and must possess a valid driver’s license.
- Incumbent must be extremely energetic, highly self-motivated, together with excellent communication skills, and the ability to work effectively with, and manage, a multinational/multicultural workforce. Customer Service driven work ethic are essential.
- Ability to promote a positive corporate image.
- Demonstrate decision making, problem solving and analytical skills with particular attention given to detail and accuracy.
Package & Remuneration
negotiable depending on experiance and qualification.
Source: https://www.pnet.co.za/jobs–CORPORATE-TRAVEL-SUPERVISOR-Saudi-Arabia-Primetime-Solutions–3628633-inline.html?rltr=10_10_25_seorl_m_0_0_0_0_0_0