Santam Is recruiting claims service consultants

Santam invites unemployed individuals who have the necessary qualifications to apply for the claims service consultants position

This career opportunity is available at SHA Risk Specialists a division of Santam for a Claims Service Consultant, who will be based in Johannesburg: Illovo.

Responsibilities:

What will make you successful in this role?

Assist the Claims Specialist regarding all aspects related to a portfolio of Claims. This includes the following: new claims registration, current file diary management, certain correspondence like updates to brokers, attending to basic enquiries on claims, payment requests and general administrative functions.
Draft settlement agreements in accordance with the instruction.
Appoint assessor/investigator on instruction of the Claims Specialist.
Monitor service levels in accordance with agreed service level agreements.
Monitor assessors and refer concerns to management within the framework of agreed internal protocol.
Attend to Operational duties as allocated
Comply with internal and external regulatory framework and internal and external processes and procedures in accordance with organisational standards
Critically assess information supplied to determine if all relevant information has been received.
Attend to all aspects of system processing relevant to a portfolio of claims e.g. registration of new claims, updating of reserves, payments etc.
Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
Attend to daily administrative routine tasks in accordance with organisational standards, processes and procedures.
Attend to the typing of general correspondence if and when necessary.

Requirements